At ABN AMRO, it is our constant endeavour to provide you service of the highest order. However, in the event of our services not meeting your expectations, we would like to hear from you. To enable us to respond to you swiftly, please send your communication to the right team. For instance, if your complaint is about banking products then please refer the information under the BANKING PRODUCTS section. Similarly for credit cards, please refer the CREDIT CARDS section. Thank you for your cooperation.

Level 1

Please call our 24-Hrs Bank-by-Phone Service and our executives will assist you.

Alternatively, you can use our online complaint form to give us your feedback.

Or, you can write to us

• For Banking Products,

Please email to in.service@in.abnamro.com or write to

The manager of your branch

• For Credit Cards :

Please email to:

for Platinum Credit Cards: platinumservices@in.abnamro.com
for Gold Credit Cards: goldservices@in.abnamro.com
for other cards: cardservices@in.abnamro.com

You may even write to:

Manager - Credit Cards Client Response Unit
ABN AMRO Bank N.V.
P.O. Box 418, G.P.O
New Delhi - 110 001

We will respond to you within 7 days of receiving your letter or email depending on the nature of your query and the time required for resolution and communication.

Please provide us with the following details while writing to us to help us address your concerns.
1. Your full name
2. Your account details, if you are an existing Customer
3. Your contact details (address, telephone number and e-mail)

Level 2

In case you do not get a response from us in 7 days, or are not satisfied with the resolution provided you may write to

Banking - in.quality.assurance@in.abnamro.com, or
Head Service Delivery - Banking
ABN AMRO Bank
9th Floor, Tower C, Cyber Greens, DLF Cyber City, Sector 25A,
Gurgaon - 122002

Credit Cards - headcardservices@in.abnamro.com, or
Head Card Services
ABN AMRO Bank N.V.
P.O. Box 418, G.P.O
New Delhi - 110 001

Please quote the reference number provided to you in your earlier interaction along with your account no / credit card no to help us understand and address your concern

Level 3

In case you are still not satisfied with the resolution provided, you may contact our nodal officers:

Banking - Ms. Rachna Menon at nodalofficerbanking@in.abnamro.com

Nodal Officer - Banking
ABN AMRO Bank
9th Floor, Tower C, Cyber Greens, DLF Cyber City, Sector 25A,
Gurgaon - 122002
Tel no 91-124-4181818 Extn. 1385
Fax-0124-4181240

Credit Cards - Ms Renu Joshi at nodalofficercards@in.abnamro.com

Nodal Officer - Credit Cards
ABN AMRO Bank N.V.
HANSALAYA
15, Barakhamba Road
New Delhi 110001
Tel no 91-120-2541566 Extn. 2264
Fax-0120-2541537

Level 4 Final Escalation & Banking Ombudsman Scheme

Please contact :

Mr.Vikas Singhal

Mailing Address:

ABN AMRO Bank
9th Floor, Tower C, Cyber Greens,
DLF Cyber City, Sector 25A,
Gurgaon - 122002
Email : vikas.singhal@in.abnamro.com

Please quote the reference number provided to you in your earlier interaction along with your account no / credit card no to help us understand and address your concerns

In the event that you do not receive a 'final response' within 30 days from the date you first raised your issue, or are dissatisfied with the same you may approach the Banking Ombudsman for an independent review.

Excerpts of the Banking Ombudsman Scheme 2006 are enclosed for your reference

No complaint to the Banking Ombudsman shall lie unless:-

(a) the complainant before making a complaint to the Banking Ombudsman, had made a written representation to the bank and the bank had rejected the complaint or the complainant had not received any reply within a period of one month after the bank received his representation or the complainant is not satisfied with the reply given to him by the bank;

(b) the complaint is made not later than one year after the complainant has received the reply of the bank to his representation or, where no reply is received, not later than one year and one month after the date of the representation to the bank;

(c) the complaint is not in respect of the same subject matter which was settled or dealt with on merits by the Banking ombudsman in any previous proceedings whether or not received from the same complainant or along with one or more complainants or one or more of the parties concerned with the subject matter;

(d) the complaint does not pertain to the same subject matter, for which any proceedings before any court, tribunal or arbitrator or any other forum is pending or a decree or Award or order has been passed by any such court, tribunal, arbitrator or forum;

(e) the complaint is not frivolous or vexatious in nature; and

(f) the complaint is made before the expiry of the period of limitation prescribed under the Indian Limitation Act, 1963 for such claims.

For further information on the Banking Ombudsman scheme please visit http://bankingombudsman.rbi.org.in